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Title
Text copied to clipboard!Chief Flight Attendant
Description
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We are looking for a dedicated and experienced Chief Flight Attendant to lead our cabin crew team and ensure the highest standards of safety, comfort, and customer service onboard our flights. The Chief Flight Attendant will be responsible for supervising and coordinating the activities of flight attendants, ensuring compliance with airline policies, aviation regulations, and safety procedures. This role requires exceptional leadership skills, strong communication abilities, and a commitment to providing outstanding passenger experiences.
The ideal candidate will have extensive experience in aviation hospitality, demonstrating a proven track record of leadership and team management. You will be responsible for conducting pre-flight briefings, assigning duties to cabin crew members, and ensuring that all safety equipment is properly checked and operational. During flights, you will oversee cabin operations, manage passenger interactions, and handle any onboard incidents or emergencies professionally and efficiently.
As Chief Flight Attendant, you will also be responsible for training and mentoring new flight attendants, providing ongoing performance feedback, and ensuring that all crew members adhere to uniform and grooming standards. You will collaborate closely with pilots, ground staff, and airline management to ensure smooth operations and timely departures.
Your role will involve maintaining detailed records of cabin crew performance, incidents, and passenger feedback, and you will be expected to provide regular reports to airline management. You will also participate in the development and implementation of new service procedures and safety protocols, ensuring continuous improvement in cabin operations.
The successful candidate must possess excellent interpersonal skills, the ability to remain calm under pressure, and a strong commitment to passenger safety and satisfaction. You must be flexible and willing to work irregular hours, including weekends, holidays, and overnight flights. A professional appearance, positive attitude, and exceptional customer service skills are essential for success in this role.
In addition to your operational responsibilities, you will represent the airline in a professional manner at all times, addressing passenger concerns promptly and effectively, and ensuring that the airline's reputation for excellence is upheld. You will be expected to stay current with industry trends, regulatory changes, and best practices in aviation hospitality, and to share this knowledge with your team.
If you are passionate about aviation, committed to excellence, and possess the leadership skills necessary to inspire and motivate a team, we invite you to apply for this exciting opportunity. Join our dynamic airline and play a key role in delivering exceptional travel experiences to our valued passengers.
Responsibilities
Text copied to clipboard!- Supervise and coordinate cabin crew activities during flights.
- Conduct pre-flight briefings and assign duties to flight attendants.
- Ensure compliance with airline policies and aviation safety regulations.
- Manage onboard passenger interactions and resolve issues professionally.
- Train, mentor, and evaluate cabin crew performance regularly.
- Maintain accurate records of incidents, crew performance, and passenger feedback.
- Collaborate with pilots and ground staff to ensure smooth flight operations.
- Implement and monitor adherence to safety and service standards.
Requirements
Text copied to clipboard!- Minimum 5 years of experience as a flight attendant, with at least 2 years in a supervisory role.
- Excellent knowledge of aviation safety regulations and emergency procedures.
- Strong leadership, communication, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Flexibility to work irregular hours, including weekends and holidays.
- Professional appearance and exceptional customer service skills.
- Fluent in English; additional languages are an advantage.
- Valid passport and ability to travel internationally without restrictions.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in supervising cabin crew teams?
- How do you handle onboard emergencies or difficult passenger situations?
- What strategies do you use to motivate and train your team effectively?
- How do you ensure compliance with safety regulations among your crew?
- Can you provide an example of how you improved passenger satisfaction in your previous role?
